REFUND & CANCELLATION POLICY
Guidelines regarding order cancellations, replacements, and digital asset handovers.
1. Nature of Digital Goods
Free Fire accounts are unique, non-duplicable digital assets. Once account credentials (login and password) have been transferred to the buyer and the buyer has bound their personal credentials/phone number, the handover is irrevocable. Consequently, requests for "change of mind" refunds cannot be accepted once delivery is completed.
2. Pre-Handover Verification Guarantee
To eliminate disputes, Admin Alok provides complete pre-handover proof via live screen sharing or video recording. If the account attributes (Evo gun levels, bundles, UID, rank) differ from what was advertised before credentials are transferred, the buyer is entitled to an immediate cancellation and 100% refund.
3. Post-Handover Warranty & Publisher Actions
Because in-game conduct (such as using modded APKs, third-party aimbots, or toxic voice chat) is outside the seller's control, the store is not liable for publisher-imposed penalties (such as ranked matchmaking bans or suspensions) occurring after the account has been successfully delivered and verified by the buyer.